Spokane Psychiatrist Amy Burns, MD

Policies and Forms

Missed appointments/Late Cancellations

Your appointments are exclusively reserved for you. If you cannot use your appointment time please call 509.413.1391 as soon as possible. Others are likely waiting for appointments and could make use of your spot. If you cancel an appointment with less than 24 hours notice or miss an appointment, you will be billed for the full fee for the appointment. Insurance companies do not pay for missed appointments, so patients have to pay missed appointment charges themselves.


Prescriptions, if appropriate, will be called out or written at appointments. Dr. Burns will ensure you have enough refills to last until your next agreed upon appointment. It’s important to handle prescription refills during appointments if at all possible. Occasionally, you may need a refill sooner because of a change in appointment times. In this instance, Dr. Burns will call out a refill that will cover you until your next appointment. It’s important to monitor the safety of the medications prescribed, so refills will not be called out if you don’t have a return appointment scheduled.

Emergency Contact

During business hours Dr. Burns is usually seeing patients and is not available immediately by phone. Please leave a voice message on her voice mail at 509.413.1391. She will make every effort to return your call by the end of the day. If you are hard to reach, please leave a time when you will be available and whether she may leave a message on you voicemail.

After business hours, if an urgent matter can’t wait until the next business day, Dr. Burns is available on call at 509.413.1391. Telephone calls outside of business hours may be billed on a pro-rated hourly basis. If she can’t answer your call, she will return your call at her earliest opportunity. If she’s unavailable, she will forward her phone to a fellow psychiatrist. If it’s an emergency, you can call First Call for Help at 509.838.4428 or 911.

Limits of Confidentiality

Confidentiality is of the utmost importance. The office suite is arranged to maintain your privacy and minimize your interactions with others. Additionally, the Health Insurance Portability and Accountability Act (HIPAA), protects your health information.

There are some exceptions to your confidentiality. Suicidal and homicidal intentions, as well as behavior demonstrating an inability to care for yourself adequately will necessitate that Dr. Burns breaks your confidence to get you the help that you need. Dr. Burns is also required by law to report any instances of abuse or neglect of children or vulnerable adults. If you choose to pay for your services with health insurance, Dr. Burns is required to give your diagnosis and type of treatment that you are receiving to your insurance company in order to be reimbursed. Occasionally, your insurance company may require even more information in order to pay for services or medications. Dr. Burns will make every effort to release only the minimum information about you that is necessary. This information will become part of the insurance company files. Though all insurance companies claim to keep such information confidential, Dr. Burns has no control over what they do with it. It’s important to remember that you have the right to pay for services yourself to avoid the problems described above.


Authorization to release information

Service agreement